{"id":16725,"date":"2019-08-30T17:53:46","date_gmt":"2019-08-30T15:53:46","guid":{"rendered":"http:\/\/cowydaxe.cyon.site\/?page_id=16725"},"modified":"2021-12-10T10:40:48","modified_gmt":"2021-12-10T09:40:48","slug":"support","status":"publish","type":"page","link":"http:\/\/cowydaxe.cyon.site\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"[vc_row][vc_column][vc_column_text el_class=”zwischentitel” css=”.vc_custom_1563459958170{margin-bottom: 50px !important;}”]\n
General<\/a><\/p>\n quitt.Service<\/a><\/p>\n Costs<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1572249430294{margin-bottom: 20px !important;}”]Registration<\/a><\/p>\n my.quitt.Account<\/a><\/p>\n quitt.Insurance<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1592463683129{margin-bottom: 20px !important;}”]Data protection<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html]JTNDc3BhbiUyMGlkJTNEJTIyYWVuZGVydW5nZW4yMDIxJTIyJTNFJTNDJTJGc3BhbiUzRQ==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column el_id=”allgemein”][vc_column_text css=”.vc_custom_1636450828216{margin-bottom: 20px !important;}”]\n Premiums and service fees:<\/strong> Social security contributions:<\/strong> Subscription renewal:<\/strong> Please save all changes made![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I adjust the selection of supplementary insurance policies for 2022?” tab_id=”1606465825920-c578c863-b321″][vc_column_text]Yes, in your quitt.account<\/a> under “My subscription” and “Automatic renewal” you can adjust your subscription until 31.12.2021:<\/p>\n Please save all changes you have made![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I change the gross wage for existing employment contracts?” tab_id=”1606466618372-53620e03-2398″][vc_column_text]For adjustments of current employment contracts, you must copy the existing contract, make all desired adjustments in the copy and then terminate the old contract.<\/p>\n In this way, quitt ensures that there is always a suitable employment contract for all wage settlements.<\/p>\n Follow these instructions and with a few clicks everything is done:<\/p>\n Please save all changes made!<\/p>\n Terminated subscriptions are not renewed. As soon as all invoices have been settled within the framework of the end-of-year declaration, your employment will be deregistered with the authorities as of 31.12.2021. Similarly, quitt will withdraw the power of attorney granted and balance your quitt.account. Please send an account connection for this purpose to support@cowydaxe.cyon.site<\/a>.<\/p>\n Even after the termination of the “quitt. subscription” you still have access to your quitt.account<\/a> and all corresponding documents.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”The legal adjustments of social security contributions in 2021″ tab_id=”1606465812588-184829eb-ee12″][vc_column_text]To finance paternity leave, the Income Compensation Act (EO) is being amended at national level. The EO contribution will be increased from 0.45 to 0.50 percent of salary as of January 1, 2021. The new AHV\/IV\/EO contributions of 5.3% (previously 5.2%) will be paid half by the employer and half by the employee.<\/p>\n The BVG entry threshold will be increased from CHF 21,330 in 2020 to CHF 21,510. From this annual salary onwards, joining a pension fund is compulsory. Likewise, the BVG coordination deduction will increase from CHF 24,885 in 2020 to CHF 25,095. The insured salary as the basis for calculating the BVG pension benefits is the annual salary less the coordination deduction.<\/p>\n In the cantons NE\/JU\/TI\/GE, new minimum wages for domestic help will apply from 1.1.2021. The corresponding legal basis has not yet been worked out. quitt. informs customers when drawing up contracts if wages are below the minimum wage thresholds.<\/p>\n In the case of withholding tax, the previous tariff code D for sideline income will no longer apply as of 1.1.2021. For replacement income paid directly by the insurance company, the new tariff code G will be applied.<\/p>\n quitt. makes all necessary adjustments to your quitt.account. Due to the changes in cantonal social security contributions, there will be changes in your payroll. Please check existing standing orders on your quitt.account<\/a> and adjust the amounts if necessary.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column] Up-to-date information and recommendations for the world of work are also provided by the State Secretariat for Economic Affairs Seco with the compilation \u201cFAQ pandemic and business<\/a>\u201d (only German version available).<\/p>\n As well as by the Federal Office of Public Health FOPH under the following link: https:\/\/www.bag.admin.ch\/bag\/en\/home\/krankheiten\/ausbrueche-epidemien-pandemien\/aktuelle-ausbrueche-epidemien\/novel-cov\/empfehlungen-fuer-die-arbeitswelt.html<\/a>.<\/p>\n This group of people must be specially protected from the coronavirus. As it is generally not possible to work in a home office with domestic help, employers and employees must decide together whether the work can be continued with the appropriate hygienic measures. If the employee does not turn up for work as a result of precautionary measures, the employer is not obliged to continue to pay wages.<\/p>\n In such cases, however, it is advisable to find an agreed solution with, for example, holidays, compensation for overtime or unpaid leave.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My household help has been put in quarantine and cannot come to work. Does the employer still have to pay the wages?” tab_id=”1606407354401-20fc5767-a219″][vc_column_text]If an employee is put in quarantine because of the coronavirus, he or she cannot work. It is a work prevention similar to illness and accident. In this case, the employee is entitled to continued payment of wages on presentation of a medical certificate.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”For safety reasons, the employer would like to refrain from the work of domestic help. Must the employer continue to pay the wage?” tab_id=”1606407354626-81836a4e-a11f”][vc_column_text]Yes, because you voluntarily waive the work of your household help. The employee is also not obliged to make up for this work. The obligation to continue to pay wages applies to contracts for monthly wages as well as to contracts for hourly wages with a fixed contractually agreed number of working hours.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is the employee alowed to refrain from the work for safety reasons?” tab_id=”1606407354847-31ec444d-f2fd”][vc_column_text]In the absence of an official order from the federal government, this constitutes an unfounded refusal to work. In this case, your employee is not entitled to receive salary from you.<\/p>\n If the refusal continues, you could even terminate the employment of your domestic help without notice.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I force my household help to take holidays?” tab_id=”1606407355069-4bb98834-4537″][vc_column_text]No. Holidays are for recreational purposes. They cannot be ordered at short notice by the employer. In general, holidays must be ordered three months in advance.<\/p>\n However, short-term holiday can be agreed jointly if it is in the mutual interest of employer and employee (e.g. an employee wants to stay at home longer to look after her own children).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”As a private employer, can I also apply for short-time work compensation from the relevant cantonal unemployment insurance?” tab_id=”1606407355293-7e6b502c-a461″][vc_column_text]Yes, if your employee has a non-terminated employment contract (limited or unlimited) with you.<\/p>\n Short-time work can be applied for if the employer can prove that the corona virus causes a loss of working hours for the employee (e.g. due to a drop in sales or ordered closure of the business). This justification is part of the application for short-time work.<\/p>\n However, from the point of view of quitt it is hardly possible in the case of private domestic helpers to justify a reduction in working hours with the corona virus. The fear of a mutual infection of employee and employer does not entitle the employer to reduce or cancel the work assignment and is therefore not a sufficient reason<\/strong> to apply for short-time work compensation. Only if the work cannot be performed due to an official instruction, e.g. due to a strict ban on going out, the employer should be entitled to short-time compensation.<\/p>\n quitt cannot answer the question of whether you as an employer are entitled to compensation for short-time work and unfortunately, we cannot advise you on this either.<\/p>\n Please find below a summary of what you need to consider when applying for compensation for short-time work:<\/p>\n You will find the necessary form to apply for short-time work compensation here: https:\/\/www.seco.admin.ch\/seco\/de\/home\/Arbeit\/Arbeitslosenversicherung\/leistungen\/kurzarbeitsentschaedigung.html<\/a><\/p>\n You submit your application to the relevant cantonal employment office: https:\/\/www.arbeit.swiss\/secoalv\/en\/home\/menue\/institutionen-medien\/adressen—kontakte.html<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if my domestic help cannot come because she\/he has to take care of her\/his children?” tab_id=”1606407355520-64e76f62-81fa”][vc_column_text]If the employee is prevented from working through no fault of his\/her own because he\/she has a legal duty to care for his\/her children, the employer must give him\/her up to three days off and continue to pay the wage. Parents must, however, make every effort to prevent further absences with suitable organisation.<\/p>\n With the innovations communicated by the State Secretariat for Economic Affairs (SECO) on 20 March 2020, parents with children under 12 years of age can now apply for wage compensation from the competent compensation office from day 4 at home.\u00a0 The compensation amounts to 80% of the average salary, but no more than CHF 196 per day.<\/p>\n Parents and employees can find further details and the necessary forms here:<\/p>\n https:\/\/www.bsv.admin.ch\/bsv\/de\/home\/sozialversicherungen\/eo-msv\/grundlagen-und-gesetze\/eo-corona.html<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who pays the salary if my household help gets sick (corona or other)?” tab_id=”1606407355752-271b520e-feec”][vc_column_text]Employers are obliged to continue to pay their employees 100% of their wages in the event of illness (whether corona or other illness) for a certain period of time. According to the Swiss Code of Obligations OR, the minimum period is three weeks in the first year of employment, after which the salary must be paid for a reasonably longer period, depending on the length of the employment relationship and the special circumstances. According to court practice, the salary is based on the salary continuation scale of the respective canton<\/a>.<\/p>\n The entitlement to continued salary payments is calculated per year of employment and begins anew with each year of employment. Several absences in the same year are added together. In the event of irregular wages, the calculation is based on a representative period of up to one year.<\/p>\n Medical certificate<\/strong><\/p>\n In the case of a medical certificate, the employer may be accommodating in the current situation and demand it from the fifth day of illness at the earliest (otherwise usual from the third day). In this way, health care facilities are not additionally burdened.<\/p>\n Sick Pay Insurance<\/span><\/span><\/strong><\/p>\n Taking out sick pay insurance is optional for employers.\u00a0<\/span><\/span>Sick pay insurance protects employers from the lawful obligation of continued payment of wages <\/span><\/span><\/span>and the domestic help from an early loss of salary.<\/span>\u00a0<\/span><\/p>\n If the employer has taken out optional sick pay insurance, he continues to pay at least 80% of the employee\u2019s average salary during the waiting period (at\u00a0<\/span>quitt<\/span>. the waiting period equals 30 days). If the employee is unable to return to work within the waiting period, sick pay insurance will kick in. The employee will receive 80% of his or her salary for up to a maximum of 730 days.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I dismiss my household help because of the Corona pandemic?” tab_id=”1606407355977-9067f380-711d”][vc_column_text]No.<\/p>\nImportant information for the year 2022<\/span><\/strong><\/h4>\n[\/vc_column_text][vc_tta_accordion style=”flat” color=”white” spacing=”20″ gap=”20″ active_section=”100″ collapsible_all=”true” el_class=”faq-section”][vc_tta_section title=”These are the innovations in 2022″ tab_id=”1585317589518-776b2b8a-f734″][vc_column_text]Credit control:<\/strong>
\nWe debit your quitt.account<\/a> with our service fees for the new year on 1 January each year. Therefore, please ensure that your quitt.account<\/a> has sufficient credit at the beginning of the year to pay the quitt.service fees and the January wages of your household helper(s). If you do not need a quitt.subscription in the coming year, please cancel your subscription in your quitt.account<\/a> so that we can correctly deregister your employment with all authorities.<\/p>\n
\nAll quitt.service fees and insurance premiums will remain the same low in 2022.<\/p>\n
\nSome cantons make adjustments to social contributions – such as family allowances – at the beginning of the year for legal reasons. You don’t have to lift a finger: quitt will make all the necessary adjustments to your quitt.account<\/a> for you. Please check your cost overview in January, you may have to slightly adjust the amounts for existing standing orders to your quitt.account.<\/p>\n
\nIf an active employment relationship is recorded in your quitt.account<\/a> on 31.12 of the year, your quitt.subscription is automatically extended by one year.
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\nWorking hours recording:<\/strong>
\nThe authorities issue quitt charges for subsequent declarations due to missed deadlines. quitt charges such fees to the customer. By registering all working hours on time until 10.1.2022<\/strong> in your quitt.account<\/a>, you avoid costs of at least CHF 120 per subsequent declaration.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will my quitt.subscription be automatically renewed for 2022?” tab_id=”1606465827215-369ad4c1-6bef”][vc_column_text]Yes, your quitt.subscription and the existing selection of supplementary insurances are automatically renewed if you have entered an employment relationship in your quitt.account<\/a> that does not end before December 31 of the current year.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change my subscription for the year 2022?” tab_id=”1606465826576-26bb51b4-1cd6″][vc_column_text]Yes, in your quitt.account<\/a> under “My subscription<\/strong>” in “Automatic renewal<\/strong>” you can adjust your subscription until 31.12.2021:<\/p>\n\n
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My domestic help and Coronavirus<\/span><\/span>\u00a0<\/span><\/h4>\n[\/vc_column_text][vc_tta_accordion style=”flat” color=”white” spacing=”20″ gap=”20″ active_section=”100″ collapsible_all=”true” el_class=”faq-section”][vc_tta_section title=”What is important?” tab_id=”1606407353948-9dc63ea6-4ec8″][vc_column_text]The situation regarding the corona virus is constantly changing.<\/p>\n
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